Returns or Exchanges

Thank you for choosing kkch! We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with your purchase, you can apply for a refund according to the following terms:

Refund Application Time: You can apply for a refund within 30 days of receiving the goods. Please ensure the goods are unused and retain their original packaging and labels.

Refund Application Process: Please contact our customer service team via email, providing the following information:

Order Number

Purchase Date

Reason for Refund

Attach a photo of the relevant product (if applicable)

Refund Processing: We will review your refund application within 5 business days of receiving it. If the application is approved, we will process the refund within 7-10 business days after approval, and the refund will be returned to the original payment method.

Special Circumstances:

If the goods are damaged or defective during transportation, you should contact us within 48 hours of receiving the goods so that we can provide you with a replacement or refund service.

Personalized and discounted items are not applicable to the refund policy.

Shipping Costs: Unless due to product defects or incorrect shipment, the original shipping cost will not be included in the refund application; return shipping costs are borne by the customer.

If you have any questions, please feel free to contact us. Thank you for your support of kkch!